thomsonhospitals
Contact Centre Assistant
Telephone No.
03-62871111
Working Hour
5~6 Days a week (According to Duty Roster)
Min. Working Experience
1 year(s)
Job Category
Customer Service
Location
Petaling Jaya, Selangor, MALAYSIA
Salary
-
Telephone No.
03-62871111
Working Hour
5~6 Days a week (According to Duty Roster)
Salary
-
Job Category
Customer Service
Location
Petaling Jaya, Selangor, MALAYSIA
Min. Working Experience
1 year(s)
Description
  1. Obtains client information, engages in active listening with callers, confirms or clarifies information, and diffuses angry customers, as needed. 
  2. Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued. 
  3. Follow up on customer calls where necessary.  
  4. Transfer emergency calls appropriately and without delay. 
  5. Assisting in handling and replying to inquiries on hospital services received via email, phone, SMS, WhatsApp, Live Chat, or voicemail. 
  6. Explain and provide correct information of the hospital’s location, various facilities and consultation clinics and other operating departments. 
  7. Making announcements via the PA system on emergency codes as instructed by authorized personnel. 
  8. To maintain cleanliness and tidiness of the work area and report problems/issues related to the telecommunication system. 
  9. At all times, to maintain strict confidentiality of any information you may become aware of during the course of your duties. 
Requirements
  1. Minimum SPM graduate
  2. Able to understand & communicate well in Bahasa Melayu & English
  3. Willing to work on shift basis (Morning, Afternoon & Night Shift) and weekend rotation as per the duty roster.
  4. Prior work experience in Customer Service / Call Centre role (is preferred).
Benefits

Why Join Us?

  1. Strategic location next to Kota Damansara Thomson Hospital MRT Station - walking distance
  2. 16 days of Annual Leaves
  3. 14 days of Medical Leaves
  4. Declare full Selangor Public Holidays
  5. Performance based incentives
  6. Healthcare benefits with discounts
  7. Retail Pharmacy subsidies
  8. F&B discounts (Chatime, in-house Cafes)
  9. Exciting employee engagement activities (Bowling Tournament, Marathon, etc.)
Key Skills

Active Listening Customer Service

Question(s) To Be Answered
All applicants are required to answer the question(s) stated in order to successfully submit your application for this job.
1.
Tell me about yourself (Education Background & Job Experience).
2.
Why are you considering leaving your current role (if applicable) & what are you looking for in your new job?
3.
What are your strengths and weaknesses?
4.
What motivates you?
5.
Where do you see yourself in five years?
6.
What do you know about our company?
7.
Are you willing to work on shift basis (Morning, Afternoon & Night Shift)
SHARE THIS JOB ON:
Change To
Mobile View
BM
EN
Powered by