POSITION SUMMARY :

To be responsible for the hospital’s Billing Office services & standards and be able to handle all customers need, feedback, complaints & compliments.  To assist patient when need arises in particular on invoices, payments and receipting. To coordinate top-up deposits by liaising with patient or next-of-kin. Also to liaise with the insurance or corporate in collection and obtaining of guarantee letters.

DUTIES & RESPONSIBILITIES

1. Plans and coordinates improvements in the operation and management of the Patient Administration Services.
2. To be available at the registration counter to handle customers needs & doctors inquiries and insurance/corporate billing procedure when need arises.
3. Responsible for the coordination of the admission & discharge procedures by liaising with the consultant clinics and nurse managers when your help is required.
4. Ensure a positive & effective communication with other departments in the hospital especially in areas of customer services to ensure the smooth operation of the Patient Administration Services.
5. Must attend to patients who are not able to make payment upon discharge and to inform the department manager/division head for further action and follow-up.
6. To assist patients on enquires like KWSP claim, obtaining guarantee letter, bank draft, third party payment and etc.

• Diploma In Any Discipline Or a minimum of SPM/STPM
• Minimum 5 years relevant experience in a tertiary hospital.
• Excellent interpersonal & communication skills.
• Excellent in both written and verbal(Bahasa/English)
• PC Literate & HIS System
• A self starter with initiative and resourcefulness and an ability to work independently.
• Effectively interacts at all levels.
• Works beyond normal hours in support of projects or other assignments.
• High level of integrity, honest, trustworthy and able to maintain confidentiality.
• All duties are performed in a warm and courteous manner.